But it’s such a TINY thing

Commas. Punctuation. They are good examples of why details matter if you want to be successful as a real estate investor or entrepreneur.

Take this phrase, for instance: “Eats shoots and leaves.” That sounds like a panda, deer or elk, right? How about this: “Eats, shoots, and leaves.” Throw in a couple carefully placed commas–such TINY things–and now you are describing some sort of human maniac.

Or this one: “A woman without her man is nothing.” Sounds pretty sexist, right? Throw in a little punctuation and the meaning reverses: “A woman: without her, man is nothing.”

In real estate or in business the little things often matter a LOT. When doing your due diligence, check taxes, assessments, liens, zoning, hazards, crime statistics, etc. Do the inspections (roof, wood-destroying pests, chimney, etc.) and check that obvious remodeling was done with the proper permits. When signing contracts, read the fine print. I could go on and on, but you already know all of these.

How about the details when it comes to building relationships with potential buyers, lenders, sellers, and current clients? Do you write hand-written thank you notes immediately? Do you check back with them periodically and regularly? Do you keep them informed as the transaction progresses, so they know what is going on? Did you capture a date for a birthday, anniversary or other special event in a conversation…and then recognize it later? How about the gift when they move into their new home? Anyone can do the big stuff. It’s taking care of the details that sets the winners apart, whether it is in sports, business, or relationships.

What additional attention to detail could you implement today as part of your standard practices in building relationships with current and future clients? Be creative! And keep looking for new ones.

Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone, Bruce Patton, & Sheila Heen,
a book review by Jerry Straks

ABSTRACT: “This book provides useful insights into why human beings often have a “failure to communicate” on difficult topics. More importantly, it provides a process that can be used by almost anyone to improve their ability to raise and resolve difficult topics in a wide variety of venues—without being a skilled debater or orator.”

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time

by Barbara Scott,
a book review by Jerry Straks

ABSTRACT: “This book is a readable, useful resource for managers, coaches, consultants and anyone interested in getting maximum value from conversations. Since Scott contends that “the conversation is the relationship”, the principles and concepts she advances hold the potential to help her readers get more value out of relationships, and by extension, perhaps out of life. As Ken Blanchard writes in his foreword, ‘Who among us hasn’t spent time and energy cleaning up the aftermath of a significant but failed conversation? …little or no attention is paid to the power of each conversation to move us toward or away from our stated business and life goals.’ Scott helps her readers pay some well-guided attention to the conversations of life and business.”