Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone, Bruce Patton, & Sheila Heen,
a book review by Jerry Straks

ABSTRACT: “This book provides useful insights into why human beings often have a “failure to communicate” on difficult topics. More importantly, it provides a process that can be used by almost anyone to improve their ability to raise and resolve difficult topics in a wide variety of venues—without being a skilled debater or orator.”

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time

by Barbara Scott,
a book review by Jerry Straks

ABSTRACT: “This book is a readable, useful resource for managers, coaches, consultants and anyone interested in getting maximum value from conversations. Since Scott contends that “the conversation is the relationship”, the principles and concepts she advances hold the potential to help her readers get more value out of relationships, and by extension, perhaps out of life. As Ken Blanchard writes in his foreword, ‘Who among us hasn’t spent time and energy cleaning up the aftermath of a significant but failed conversation? …little or no attention is paid to the power of each conversation to move us toward or away from our stated business and life goals.’ Scott helps her readers pay some well-guided attention to the conversations of life and business.”