Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time

by Barbara Scott,
a book review by Jerry Straks

ABSTRACT: “This book is a readable, useful resource for managers, coaches, consultants and anyone interested in getting maximum value from conversations. Since Scott contends that “the conversation is the relationship”, the principles and concepts she advances hold the potential to help her readers get more value out of relationships, and by extension, perhaps out of life. As Ken Blanchard writes in his foreword, ‘Who among us hasn’t spent time and energy cleaning up the aftermath of a significant but failed conversation? …little or no attention is paid to the power of each conversation to move us toward or away from our stated business and life goals.’ Scott helps her readers pay some well-guided attention to the conversations of life and business.”

The Argument Culture: Stopping America’s War of Words

The Argument Culture: Stopping America’s War of Words

by Deborah Tannen,
a book review by Jerry Straks

ABSTRACT: “This book by renowned linguist Deborah Tannen provides a powerful yet disturbing commentary on the growing polarization of America. Fortunately, it also provides some useful understanding and insights that OD professionals can turn into changes both personally and professionally to counteract the observed trends. It is well-written and worth the time, though it is not light reading. Expect to read it in multiple sittings.”